Configurator

Ticket opening

If an SLA contract is active, write the contract identification code here

What is SLA?

The SLA code identifies the Service Level Agreement.

That is, a service contract stipulated between LASIT and the Customer that guarantees priority treatment for assistance requests, including services such as:

- scheduled maintenance
- on-site technical interventions with arrival of the technician within established times
- remote assistance with guaranteed response within defined times
- priority supply of spare parts.

Finally, write your machine's NP code here

Where can I find the NP code?

Look for the CE marking on the machine. You can find it on the monitor console or electrical panel.

CE__3 Ticket opening CE__4 Ticket opening CE__1- Ticket opening CE__2 Ticket opening

Make sure that the NP you enter really matches the one on your machine's CE. If the NP is not entered correctly, our system will not be able to process your service request.


If you are certain that you have entered the correct number, submit your request. Otherwise, go back and check it carefully.

I acknowledge that I have read the Privacy Policy and understand that LASIT will process my personal data to handle my request. I understand that this processing is necessary to respond to my inquiry and that my data will be processed in accordance with applicable privacy laws.
LASIT Support is happy to help you. First, tell us about your problem
Very good. Now provide your contact information.
Finally, write the NP code of your machine here

Where can I find the NP code?

Look for the CE marking on the machine. You can find it on the monitor console or electrical panel.

CE__3 Ticket opening CE__4 Ticket opening CE__1- Ticket opening CE__2 Ticket opening
If you want you can also attach files related to the problem.
Allowed file type: jpg,pdf,lmf,dxf,zip,png

Make sure that the NP you enter really matches the one on your machine's CE. If the NP is not entered correctly, our system will not be able to process your service request.


If you are certain that you have entered the correct number, submit your request. Otherwise, go back and check it carefully.

Infine, scrivi qui il codice NP della tua macchina.

Dove trovo il codice NP?

Cerca la CE sulla macchina. Puoi trovarla dietro la console monitor, oppure sul pannello quadro elettrico.

CE__3 Ticket opening CE__4 Ticket opening CE__1- Ticket opening CE__2 Ticket opening
Se vuoi puoi allegare anche dei file relativi al problema.
Tipo di file consentito: jpg,pdf,lmf,dxf,zip,png

Assicurati che l'NP inserito corrisponda davvero a quello presente sul CE della tua macchina. Se l'NP non viene scritto correttamente, il nostro sistema non potrà prendere in gestione la richiesta d'assistenza.


Se hai la certezza di aver inserito il numero corretto, invia la tua richiesta. Altrimenti torna indietro e controlla attentamente.